SHIPPING AND RETURNS
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SHIPPING
We offer free shipping within india on all prepaid orders made via debit card, credit card, UPI, or net banking.
Orders are shipped within 10-14 business days (Monday- Friday, IOam to 7pm IST) If there is any delay in delivery, you will be promptly notified via email.
For express shipping, please email us at hello@afterstudio.in with the subject line “EXPRESS SHIPPING” and include your order number. We’ll do our best to dispatch your order at the earliest and will share the applicable charges based on your location.
ORDER CANCELLATION
If you need to cancel your order, please reach out to us at hello@afterstudio.in within 24 hours of placing it. Once the order has been processed, cancellations will no longer be possible.
RETURNS & EXCHANGES
We carefully inspect each item before shipping to ensure you receive a quality product. If you have any inquiries about size, fabric, or fit, we encourage you to reach out for assistance before placing your order.
RETURNS AND REFUNDS
If you're not satisfied with your order, you may request a return within 5 days of delivery. Returns are only accepted for items in original condition- unused, unwashed, unworn, unaltered, with tags intact and free of any scent or fragrance.
Once approved, a refund will be processed within IO business days to your original payment method.
Alternatively, you may opt for store credit equal to the purchase amount, valid for 6 months from the order date.
Returns will not be accepted for:
- custom-made pieces
- items that do not meet the return condition
- refunds for damaged products must be requested within 2 days of receiving the item
- returns without prior approval
Customers are responsible for return shipping and must use a trackable shipping method. We are not responsible for lost or untracked parcels.
- Refunds for damaged products must be requested within 2 days of receiving the item.
- A damaged product refers to a manufacturing defect, tear, stain, or an item significantly different from the order (such as wrong product or incorrect size). Minor variations in colour, texture, or pattern placement due to fabric properties do not qualify as damage.
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exchanges
Exchanges are accepted for size-related issues only and must be requested within 5 days of delivery. Each order is eligible for one exchange only. Once approved, the exchange will be processed within IO days of receiving the returned item.
If the requested size is unavailable, we will issue a refund to your original payment method within IO business days of receiving the returned item.
We also offer free alterations; shipping costs to our studio must be covered by the customer.
refunds are not available if the item has been altered.
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To Request an Exchange or Return
Email us at hello@afterstudio.in with the subject "RETURNS/EXCHANGE", along with your order number, before sending the item back.
For exchanges, kindly mention the size you'd like or describe the fit issue so we can assist accordingly.
unapproved returns will not be accepted.
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Additional notes-
- store credit is non-transferable and can only be used for future purchases on our website
- partial use is allowed, but any remaining balance will not be refunded
- store credit will be issued within 5 days of receiving the returned item
- store credit cannot be combined with other discounts or applied to sale items
- shipping for size exchanges/alterations/returns is the customer’s responsibility, unless the item received was incorrect or damaged, in those cases, after studio will cover the shipping
- Exchanges and returns are only eligible if items are unused, unwashed, in their original packaging with tags intact and free of any scent or fragrance. After Studio reserves the right to decline the request if these conditions are not met.
We're a young, independent brand, and offering returns is part of our commitment to making sure you’re happy with your purchase. We just ask that returns are made with care and fairness. :)